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Support & Services for Business

Support & Services Overview

Quality support is the foundation of our business and customer service is at the centre of our culture. Our ongoing support and account management will allow you to continue to build trust in Dayta and instil confidence in both your team, and ours. We monitor support calls to ensure we are aware of any potential issues, or additional training needs. What makes us unique is the welcoming approach taken by our in-house support team. We will be there to talk you through the “How do I” questions too, as we are not just there to help when something technical requires attention.

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Telephone Support

We have a telephone support hotline Monday to Friday with no restrictions as to who can call us or how often.

At Dayta, we pride ourselves on our support and customer-centric approach. By working with us, you bypass automated queues to connect directly with seasoned Sage specialists. Our support team has the expertise to resolve issues promptly, often while you’re still on the call.

Troubleshooting

Our diagnostic approach is hands-on; we utilise remote troubleshooting to directly access your system when needed, ensuring a thorough and quick resolution of any challenges you face.
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Quality Assurance

Quality assurance is integral to our support services. Our team is rigorously trained and Sage-accredited, consisting of both technicians and developers to cover a comprehensive range of issues. This multi-disciplinary approach ensures that we possess the necessary knowledge and skills to address your specific needs effectively.

Support is available from 9:00am to 5:00pm, Monday to Friday, excluding bank holidays, aligning with standard business operations.

A Dedicated Account Manager

Upon Go-Live you will be assigned a dedicated Education Account Manager who will serve as a friendly face and primary point of contact for all account queries. They will be with you every step of the way and ensure that any issues are directed to the right people for you and are resolved swiftly.
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Ongoing Training

Onboarding and adoption are key to the success of any new product, but that can be a continuous journey. We help you with new processes, new staff, and new business challenges. Our financial consultants have all come from technical backgrounds and believe that training, and ongoing support, go hand in hand.

What our customers say

  • Dayta are always available to support you with efficiency and a smile. The Academy Reports are excellent and recognised by our accountants who can easily create our year end accounts from the system. Having used Sage and the Academy Reporting I haven’t found any limitations in its use and would be happy to recommend the Dayta system to other Academies.

    Eva Evans

    School Business Manager | Bentley Heath School
  • We started as a single secondary school academy and have grown over a period of 4 years to a Multi Academy Trust. Dayta have been with us from the outset giving excellent support and guidance on the Sage Finance and Academy Reports packages. As our Trust continues to grow and our requirements change it is refreshing to work with professionals who want to solve our development needs.

    Mrs S Thomas

    Accounting Manager | Community Academies Trust
  • The moment we met the team at Dayta, we knew that we were going to receive the services of a competent, knowledgeable and responsive organisation. They clearly demonstrated the capability and desire to continually develop their product and provide ongoing support and improvement – a feature we found traditionally absent in the educational finance software package market.

    Adam Miles

    The Woodlands Academy
  • I know that there is support at the end of the telephone if required. From day one, Dayta have provided a friendly and customer-focused service. I am happy to recommend them.

    Fiona Mason

    Business Manager | Hockley Heath Academy
  • Dayta have provided us with an excellent service that has met all our software needs. I would definitely recommend them to other businesses.

    David Silvester

    Financial Controller | Waddesdon The Rothschild Collection
  • We have been particularly impressed with the wealth of knowledge this company possesses and the extremely positive and practical manner in which our questions are answered. With this in mind we would have no hesitation in passing on our recommendations.

    Mike Cussell

    Managing Director | B-Loony
  • We’ve now been with Dayta for a few years and during this time they have always impressed me. Not only do they have a great knowledge of the Sage packages, they offer a great service, always helpful, efficient and always deal promptly with my enquiries. In summary we are very pleased with the service they offer.

    Chris Thomas

    Director | R&JP Internation
  • We have been using Sage 200 since 2011 and are very pleased with it. We chose to move from Sage 50 to Sage 200 because the latter has a lot of much better features and was perfect for our needs. The migration was completed quickly and efficiently. They are quick to respond and very efficient at what they do – we have had no problems with our choice!

    Karen Allen

    Finance Manager | Halma
  • We implemented Sage 200 and the associated Project Accounting module to enable us to accommodate the growing size and complexity of our business and, at every stage in the process, Dayta impressed us with their obvious expertise and knowledge. Over time they have become one of our most trusted and important business partners.

    Chris Calnan

    Finance Lead | PharmiWeb Solutions
  • I have been very impressed with the service received from Dayta.  They were most helpful at the setting up of the project, suggesting various solutions to our requirements and, in particular, have been extremely accommodating when dealing with our bespoke reporting requirements.

    Gill Gimes

    Myton Hospices
  • We wanted to upgrade from Sage 50 to Sage 200 and approached Dayta, who calmly reassured us that our plans could work and offered workable solutions to our more demanding requirements. Dayta delivered the project on time, provided appropriate support to our staff throughout and continue to deliver a professional and knowledgeable service to us. I thoroughly recommend them.

    Ross Baker

    Financial Director | Orange Genie
  • An enlightening day, giving us the confidence and courage to tackle those reports and layouts that we always wanted.

    Joanna Roberts

    Financial Controller | Thameswey

Contact Us

Unit 2
Bell Business Park
Smeaton Close
Aylesbury
HP19 8JR
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Dayta is a specialised Sage Business Partner, offering a range of services from tailored Sage add-on development and comprehensive support to streamlined implementation and training of Sage products for both education and commercial sectors.
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